Warranty and Replacement
Every product we sell is new and carries its manufacturer’s warranty. If something fails, contact us and we will coordinate the claim with the manufacturer for you.
Last updated: October 2026Who provides the warranty
Warranties are issued and honored by the manufacturer of each product, not by Winiba. We currently carry Backyard Discovery, Detail K2, DR Power, DuroMax, Gorilla Playsets, KidKraft, Lifetime, Toro and Troy-Bilt.
Winiba is an independent retailer. We source products through established U.S. distributors, so manufacturer warranties apply. Brand names are trademarks of their owners, and Winiba is not affiliated with or endorsed by these brands.
How long coverage lasts
Warranty length and covered parts differ by brand and by model. The warranty for your product is stated on its product page and in the manual packed with it. Where the two differ, the manufacturer’s written warranty governs.
Published warranty periods normally assume residential use. Commercial or rental use may carry shorter or different terms. Check the manufacturer’s documentation for your model.
How to make a warranty claim
Contact us first
Email contact@winiba.com or call +1 (843) 309-1939. We handle the coordination with the manufacturer.
Send the details
Give us your order number, the model, the serial number if you can reach it, and a description of the problem. Photos or a short video help.
We confirm coverage
We check the claim against the manufacturer’s warranty terms and reply within 1–2 business days.
Resolution
Depending on the manufacturer’s terms and the fault, we arrange a replacement unit, replacement parts or a refund.
In most cases involving a damaged or defective machine, you do not need to ship it back. We confirm this during review. If a return is required, we provide a prepaid freight label.
Replace, repair or refund
Replacement
Arranged when a product arrived defective, failed within its warranty period, or cannot be fixed with a part. We cover the shipping.
Parts and repair
When one component has failed but the rest works, the manufacturer sends the part to you and we coordinate it.
Refund
If a replacement is out of stock or the product cannot be serviced in reasonable time, we refund your original payment method with no restocking fee.
Have a warranty problem?
Tell us what happened and we will start the claim within 1 business day.