Frequently Asked Questions
Quick answers about shipping, freight delivery, payments, returns, warranty and assembly support at winiba.com.
Last updated: October 2026Shipping and delivery
When will I receive my order?
We process orders within 1 business day, Monday to Friday. Small and medium items usually arrive 1–3 business days after processing. Large items such as riding mowers, generators, swing sets, pergolas and gazebos ship by freight and usually take 3–7 business days, depending on where you live. We email tracking details when the order ships. If nothing has arrived after 10 business days, contact contact@winiba.com and we will look into it.
Where is my order?
When your order leaves our Cudahy, Wisconsin warehouse we email you a carrier tracking number. You can follow it on the carrier’s site or on our Order Status page using your order number and billing email. Allow 24–48 hours for the first scan to appear.
Do you offer free shipping?
Yes. Standard and freight shipping are free on every order to all 50 U.S. states, with no minimum. The product page price is the delivered price: there are no fuel, residential or liftgate fees at checkout.
Do you ship internationally?
No. We deliver within the 50 U.S. states only.
What is the order cutoff time?
11:00 PM CT, Monday to Friday. Orders placed before the cutoff are processed the same business day. Orders placed later, or on a weekend, are processed the next business day.
Do large items ship by freight?
Yes. Riding tractors, generators, playsets, pergolas and other heavy items travel by LTL freight. The carrier phones you in advance to book a delivery appointment with curbside liftgate service. See the Freight Shipping Policy.
Can I ship to more than one address in one order?
No. Each order ships to one address. Please place a separate order for each location.
Orders and payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover, plus PayPal, Apple Pay and Google Pay. All charges are in U.S. dollars (USD).
Can I cancel my order?
Yes, free of charge, as long as it has not left our warehouse. Contact contact@winiba.com or +1 (843) 309-1939 right away so we can stop it and refund you in full. See the Cancellation Policy.
Can I change my order after placing it?
If it has not shipped, we can change the model, accessories or quantity. Contact us with your order number as soon as possible.
I entered the wrong shipping address. What should I do?
Contact us immediately. If the order is still in the warehouse, we correct the address at no charge. Once it is with a carrier, the carrier may charge a reconsignment fee.
Is my payment information secure?
Yes. The site uses SSL/TLS encryption and payments are processed by PCI DSS Level 1 certified providers (Stripe and PayPal). Winiba never stores or sees your full card number or security code.
What happens if my package is returned to sender?
If a delivery comes back because of an invalid address or missed freight appointments, we inspect it on return and contact you to arrange reshipment or a full refund.
Returns and refunds
What is your return policy?
You have 30 days from the delivery date. Defective items qualify in any condition; other items qualify if unused and in original packaging. There is no restocking fee. See the Refund and Returns Policy.
Who pays for return shipping?
Winiba does. On approved returns we provide a prepaid label for parcel items or arrange a freight pickup for large ones.
How long does a refund take?
We inspect returns within 72 hours of arrival and send approved refunds to your original payment method within 7 business days. Your bank may take a further 2–5 business days to post it.
How do I exchange an item?
Contact contact@winiba.com. We authorize the return of the item you have and help you order the replacement.
What if my item arrived damaged?
Do not assemble or run it. Email us your order number and photos of the damage. In most cases you will not need to send a heavy damaged item back: we arrange a replacement or a full refund.
What if I received the wrong item?
Email us a photo of the box label. We send the correct product at no cost and arrange a pickup for the incorrect one.
Products and warranty
Do you offer assembly services?
We offer free remote assembly guidance by phone or video call. A team member walks you through unpacking, assembly and pre-start safety checks. See the Assembly and Installation Policy.
Do products come with assembly instructions?
Yes. Every product arrives factory-sealed with the manufacturer’s manual, hardware diagrams and safety information.
Do your products come with a warranty?
Yes. Every product is new and covered by its manufacturer’s warranty. The length varies by brand and model and is stated in the product’s manual.
What does the warranty cover?
Manufacturer warranties generally cover defects in materials and workmanship under normal residential use. Exact terms are set by each manufacturer. See Warranty and Replacement.
How do I make a warranty claim?
Contact Winiba first at contact@winiba.com or +1 (843) 309-1939. We coordinate the claim with the manufacturer for you.
Do you sell replacement parts?
We coordinate genuine replacement parts through the manufacturer for warranty claims and maintenance questions.
Website and technical
The website is not loading. What should I do?
Refresh the page, clear your browser cache and cookies, or open winiba.com in a private window. If it still does not work, call or email us and we will help with your order.
I keep getting an error at checkout. What should I do?
Check that your billing name and ZIP code match what your card issuer has on file. If the error continues, email a screenshot to contact@winiba.com and we will investigate.
Still have a question?
Before you order, during delivery or after setup, we are here to help.