Freight Shipping Policy
Riding mowers, generators, playsets and pergolas are too big for parcel carriers, so they travel by freight. Here is how that works from our warehouse to your driveway.
Last updated: October 2026What freight shipping is
Freight, or LTL (less-than-truckload), is trucking for items that exceed the size and weight limits of parcel services. Your order is secured to a pallet and delivered by a freight driver at an agreed appointment time.
Products that ship by freight
- Riding lawn tractors
- Portable generators
- Powered dump carts and walk-behind leaf vacuums
- Swing sets and playsets
- Pergolas and gazebos
- Any other item over 100 lb
If a product ships by freight, its product page says so before you check out.
Cost
Freight delivery is free to all 50 U.S. states. Your checkout total is final: we add no fuel surcharge, residential fee or liftgate charge.
Delivery time
Freight orders are processed and palletized within 1 business day (Monday to Friday) at our Cudahy, Wisconsin warehouse and usually arrive 3–7 business days after dispatch. Transit time depends on your distance from the warehouse and on carrier routing. We email the carrier name and tracking number when the pallet leaves.
How delivery works
We ship and send tracking
You receive the carrier name and a PRO or BOL tracking number by email.
The carrier calls you
When the pallet reaches your local terminal, the carrier phones to book a delivery window.
An adult signs
Someone aged 18 or over must be present to inspect the shipment and sign the delivery receipt.
Curbside liftgate drop-off
The driver lowers the pallet to your curb or driveway. Inside delivery, stairs and unpacking are not included.
When your order arrives
- Check the wrap, straps and pallet for tears, dents or crushing.
- If you see damage, write “Damaged upon arrival” on the delivery receipt before you sign.
- Photograph the packaging, the serial label and any damaged parts.
- Contact us straight away at contact@winiba.com or +1 (843) 309-1939.
Signing without noting visible damage tells the carrier the shipment arrived in good condition, which can slow down a claim. Always inspect first.
If your order arrives damaged
Do not assemble, fuel or run a damaged machine. Email contact@winiba.com with your order number and photos. We will arrange a replacement or a full refund, whichever you prefer, and you will not pay return shipping or a restocking fee.
Tracking, missed appointments and address errors
Tracking
Tracking details are emailed at dispatch. Allow 24–48 hours for the first terminal scan to appear.
If nobody is home
Freight needs an adult signature. If you miss a confirmed appointment, the carrier may charge storage or redelivery fees. If your plans change, contact the carrier or email contact@winiba.com as early as you can.
Address errors
Tell us immediately at contact@winiba.com or +1 (843) 309-1939. Corrections made before the pallet leaves our warehouse are free. After that, the carrier may charge a rerouting fee.
Payment methods
We accept Visa, Mastercard, American Express and Discover, plus PayPal, Apple Pay and Google Pay. The same methods apply to every order, freight or parcel.
International freight
We do not offer it. Freight orders are delivered within the 50 U.S. states only.
Questions about a freight delivery?
Ask us about delivery windows, product dimensions or access at your address before you order.