Store policy

Billing Policy

This policy explains how Winiba accepts orders, charges for them and handles billing concerns.

Last updated: October 2026

Order acceptance and quantity limits

We may decline any order, for example where we suspect fraud, find a pricing error, or receive an unusually large quantity from one source.

We may limit the number of units sold per person, household or order. Limits can apply across orders that share a customer account, payment method, billing address or shipping address.

Order changes and cancellations

If we need to change or cancel your order, we will contact you at the email address you gave at checkout. Please keep your contact details current so these messages reach you.

Pricing and charges

All prices on winiba.com are in U.S. dollars (USD). By completing a purchase you authorize us to charge your chosen payment method for the total shown at checkout, including any applicable taxes.

Chargebacks

If a charge concerns you, please contact us before opening a chargeback with your bank or card issuer. We will work to resolve it fairly and quickly. A chargeback opened without contacting us first may lead to the account being blocked from future purchases.

A question about a charge?

Contact us and we will look into it.

Business hours: Mon–Fri: 9AM–10PM CT | Sat: 9AM–6PM CT | Sunday: Closed