Refund and Returns Policy
If an order is not right, whether it arrived damaged, was the wrong item, or you simply changed your mind, you have 30 days from delivery to return it. Here is how.
Last updated: October 2026What can be returned
We accept returns within 30 days of the delivery date.
Damaged, defective or not as described
Returnable in any condition. Tell us what went wrong and we will put it right.
Change of mind
Returnable if the item is new and unused: not fueled, not assembled, and in its original packaging with all manuals and accessories.
Not sure whether your item qualifies? Ask us. We will find a fair answer.
How to start a return
Contact us first
Email contact@winiba.com or call +1 (843) 309-1939 before sending anything back. For damaged or defective items, include your order number and a few clear photos.
Get your authorization
We send a return authorization, packing instructions, and either a prepaid label or a freight pickup booking. Please wait for these before shipping.
Hand it to the carrier
Give the package to the carrier we arrange and keep your tracking receipt until the refund is complete.
Return shipping and fees
- Damaged, defective or incorrect items: Winiba pays. We send a prepaid label or arrange a freight pickup at no cost to you.
- Change-of-mind returns: we provide a prepaid return label on all approved returns.
- No restocking fee: we do not charge restocking, handling or administrative fees on any return.
Refund timing
Once your return reaches our warehouse in Cudahy, Wisconsin:
- We inspect it within 72 hours of arrival.
- Approved refunds are sent to your original payment method within 7 business days of inspection.
- You are refunded the full purchase amount, including any original shipping charge.
- Your bank or card issuer usually posts the funds within a further 2–5 business days.
Wrong or damaged items
If you received the wrong model or an item damaged in transit, email contact@winiba.com with your order number and photos of the package and the item.
For serious shipping damage or a confirmed factory defect, we will send a replacement or refund you in full, whichever you choose.
Return address
Winiba LLC, 5559 S Pennsylvania Ave, Cudahy, WI 53110, United States. Please do not send anything to this address without a return authorization.
Need to return something?
Contact us first and we will set up the authorization and the label.