Shipping Policy
Every Winiba order ships free from our warehouse in Cudahy, Wisconsin. This page sets out where we deliver, how quickly orders leave, and what to expect on delivery day.
Last updated: October 2026Where we deliver
We deliver to all 50 U.S. states. We do not ship internationally or to U.S. territories at this time.
Shipping cost
Standard shipping is free on every order, with no minimum spend. The price on the product page is the delivered price: we do not add freight, fuel, residential or liftgate charges at checkout.
Processing and delivery times
We process orders within 1 business day, Monday through Friday. Orders placed before 11:00 PM CT are processed the same business day. Orders placed after the cutoff, or on a weekend, are processed the next business day.
| Order cutoff | 11:00 PM CT (Central Time) |
| Processing time | 1 business day (Mon–Fri) |
| Parcel transit time | 1–3 business days (Mon–Fri) |
| Freight (LTL) transit time | 3–7 business days (Mon–Fri) |
Riding lawn tractors, portable generators, dump carts, leaf vacuums, swing sets, pergolas and gazebos travel by LTL freight carrier with liftgate delivery. Full details are in our Freight Shipping Policy.
Freight deliveries
Large items leave our warehouse on a pallet, wrapped and strapped, and usually arrive 3–7 business days after dispatch.
- Delivery appointment: the carrier phones the number on your order to agree a delivery window, so please check that number at checkout.
- Curbside liftgate: the driver lowers the pallet to your curb or driveway with a liftgate. An adult aged 18 or over must be there to sign.
Look over the packaging and the product for damage. If you see any, write “Damaged upon arrival” on the receipt (BOL) before signing, then contact us at contact@winiba.com or +1 (843) 309-1939. A note on the receipt lets us arrange a replacement quickly.
Warehouse and address changes
Where orders ship from
Every order is inspected, packed and shipped from our own warehouse at 5559 S Pennsylvania Ave, Cudahy, WI 53110, United States.
Wrong address?
Contact us right away at contact@winiba.com or +1 (843) 309-1939. If the order has not left the warehouse, we correct the address free of charge. Once it is with the carrier, the carrier may charge a reconsignment fee to redirect it.
One address per order
Each order ships to a single address. Please place separate orders for items going to different locations.
Tracking and late deliveries
When your order leaves the warehouse we email you a shipping confirmation with a tracking number. Tracking can take 24–48 hours to show its first scan. You can also check progress on our Order Status page.
If your order has not arrived within 10 business days of the expected delivery window, email contact@winiba.com with your name and order number and we will investigate.
Returns
Every product is covered by our 30-day return policy, for defective and non-defective items, with no restocking fee. See the Refund and Returns Policy for how to start a return.
Questions about a delivery?
We are glad to help with delivery times, freight appointments and order status.