Do you offer assembly services?

We offer free remote assembly guidance on every product: riding tractors, walk-behind mowers, generators, yard equipment, playsets, pergolas and gazebos. We do not send installers to your home.

A team member talks you through unpacking, sorting hardware, assembly and pre-start checks, following the manufacturer’s instructions.

How to request guidance

What is included

• A live one-to-one phone or video walkthrough, from unboxing to first inspection.
• Guidance that follows the manufacturer’s assembly instructions.
• Help checking that bolts, brackets and wheels are fitted and tightened correctly.
• Pre-operation checks such as fluid levels, cables and safety switches.
• Follow-up support for questions that come up later.

Instructions, time and cost

Do products come with instructions?

Yes. Every product ships with the manufacturer’s manual, diagrams and hardware. You are welcome to assemble it on your own.

How long does assembly take?

It depends on the product. A walk-behind mower typically takes 30–45 minutes. A pergola or a large playset can take several hours and more than one person. We give you a realistic estimate when you book.

Is the guidance really free?

Yes. There is no service charge and no paid tier. It is included with every order placed on winiba.com.

Damaged or missing parts

Do not start assembly if parts are damaged or missing. Running equipment with missing hardware is unsafe and can void the warranty.

Assembly safety

• Follow the manufacturer’s manual, torque values and safety notices.
• Work on a level, solid, well-lit surface.
• Do not modify, weld or alter factory parts. Modifications are unsafe and void the warranty.
• Keep children, bystanders and pets away from the work area.
• For engine-powered equipment, do not add fuel or start the engine until assembly and all safety checks are finished.
• Generators that connect to home wiring must be installed by a licensed electrician.